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Answers to the most common questions.

What is Get2Therapy?+
Get2Therapy gives you access to Aria, an AI relationship support companion trained on evidence-based therapy frameworks including Gottman Method, Emotionally Focused Therapy (EFT), Cognitive Behavioural Therapy for couples, and Nonviolent Communication. It's a private, accessible space to have better conversations, reduce conflict, and feel more connected, available any time.
Is Get2Therapy a replacement for real therapy?+
No. Get2Therapy is a support tool, not a licensed mental health service. Aria is an AI, not a licensed therapist. We strongly recommend using it alongside, not instead of, working with a licensed couples therapist, especially for serious issues. Think of it as practice, preparation, and reflection between real sessions or when professional help isn't accessible.
How do I start a session?+
After signing in, click "New session" from your dashboard. You'll be asked to give the session a title and optionally choose a focus topic (e.g. communication, conflict, trust). Aria will then open the session with a warm check-in. That's it.
What if I am not ready to jump straight into a session?+
Start with the Relationship Check-In or read one of our guides and templates. They are designed for people who are trying to figure out whether they need a lighter check-in rhythm, help after conflict, or a more structured conversation.
Can my partner and I use this together?+
Yes. From Settings → Partner, send your partner an invite link. After they accept, choose Couple when you start a session. You don't have to be online together: either of you can open the session and the other can join later. When you're both in the chat, Aria uses a simple turn-taking flow. Eligible new linked couples on free accounts get 14 days of Couple features, and Premium on one account extends to your linked partner after that.
Can we use it if we're not in the same place?+
Yes. Each of you can use your own phone or computer. In a couple session, Aria knows whose turn it is to speak. There's also a private side chat when you're both in the same session at the same time.
What is the free plan limit?+
Free plan users get 50 messages per week with Aria. This resets every 7 days. Paid plans raise that weekly limit significantly for heavier use.
How do session summaries work?+
Click "Summarize" or the book icon to generate a structured note without ending the session. Use "End" when you are explicitly ready to close the session. Summaries are based on the transcript and work best after a meaningful exchange.
Is my data private?+
Yes. Your sessions are encrypted in transit and at rest. We never sell your data. We never use your conversations to train any AI model. You can delete your account and all data at any time from Settings → Privacy. See our Privacy Policy for full details.
What if I'm in crisis?+
Please do not rely on Aria in a mental health emergency. If you or someone you know is in danger, call your local emergency number (911 in Canada and the US), or contact a crisis service in your country. Aria is designed to detect crisis language and will provide resources if it does, but it is not a substitute for professional crisis support.
How do I cancel my subscription?+
Open Settings → Billing and choose “Manage billing in Stripe.” That takes you to Stripe’s secure customer portal, where you can review, change, or cancel your subscription.

Still need help?

Send us an email at support@get2therapy.com and we'll get back to you within 1 business day.